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ADRENA
183, route de Clisson
44230 Saint Sebastien sur Loire
France

Tel : +33 (0)975.45.40.48
Fax : +33 (0)2.28.00.17.73

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TECHNICAL SUPPORT

FAQ - Questions & Answers

General :

1 - What is the RoadBook ?

Preparing a voyage is never a simple affair. The right marine charts must be found, the points of passage must be determined, the course traced and headings calculated, variation and tides taken into account. In normal circumstances, the calculator is already beginning to overheat, and the main points have yet to be recorded in a notebook which will almost certainly become soaked and illegible. Once again Adrena has the solution for simplifying navigation as much as possible, so that pleasure can take over.

Adrena software is very easy to use for navigation whether racing or simply cruising. Its flexible system of cartography, which makes few hardware demands, means you can mark your points of passage and personalise them at will. The day's navigation is prepared in a few mouse clicks while comfortably sitting at home. All that remains is to connect the computer to the navigational instruments computer to have all the navigational calculations, already made, on board.

If you want to go further you only have to link Adrena to a free download of a GRIB file to generate a route plan letting you view the ideal path to take to arrive at your desired destination (a creek for a swim or to cross the finish line as winner). This doesn't prevent the sea being paved with good intentions and doubtless many reefs and difficult passages being on the route. What can be done so that you set off without worries and fully enjoy your voyage rather than remain concentrated on your competitors' progress? Adrena has solved the problem by including a RoadBook in Adrena 6.

In this navigational example we shall take a trip through the Channel Islands starting from the port of Le Harve. The final destination is Bréhat. This is a challenging trip as Barfleur must be rounded, then the Pointe de la Hague with the famous Alderney Race, then you have to choose a route between Jersey and Guernsey to finally make landfall at Bréhat, where the currents and rocks may cause havoc if you are not in phase with the tide. The first thing will be to trace your passage via the "WP and Course" menu then "Rapid course creation". On the fly, we mark four waypoints with the mouse, the first on leaving Le Havre, the second at Barfleur, the third at Cap de la Hague and finally the last at Bréhat. We will call this route Le Havre – Bréhat, to be able to find it quickly in our list. We will not dwell here on the method for creating a course: this will be covered under other technical topics. You can view your course simply via "WP and Course" then "Managing courses". Select your newly created course then click on "Activate". Once the course has been created we will add notes to it to prepare our voyage.

"With the GPS you could think you would never be lost; now the Adrena RoadBook puts life into your navigation."

For example we will immediately mark the merchant vessel traffic separation lanes in the Channel to distinguish the area where we do not want to sail by day, and even less by night.

Click in the RoadBook toolbar on "Create". A window opens in which we can enter the RoadBook name, "Channel Lanes" in our case. We can then draw one or more areas of the desired shape to which comments can be added.

faq1

We will draw a rectangle located on the Channel lanes zone. A single click inserts the first point of our area, and each additional click adds a point marking the area. A double click confirms the area which only remains to be defined with appropriate colours. Once this area has been created it is also possible to create warnings for when we arrive in the area when sailing, or even to exclude this area from a route plan simulation.

faq2 faq3

We should add a current reminder area for the Alderney Race, as currents can be very strong there. We must pass through the Alderney Race in the North/South direction between HW -2 and HW + 3.We will therefore create an area called the Alderney Race which will remind us of this sailing requirement. This point of passage will be crucial for the rest of our trip. This time we will use the tool for drawing a closed curve to be able to follow the shape of the coast, without making them invisible, which would be a hindrance to navigating. In addition the opacity of the area can be reduced so as to see everything better.

 

faq4

The navigational plan is thus simply prepared. We just have to create and edit each point of passage that we want to include in our RoadBook. Areas can thus be created with reminders, geological phenomena, such as a venturi effect due to a point, can be highlighted, or a reversal of current accentuated by a gulf emptying, or a point with outcrops which has to be negotiated with care etc.

The navigational plan is now finished and all that remains to be done is to print the route calculated with the winds that have been given by default. What is more, it can easily be printed in sections or as the whole route, to have the useful information with you at the helm so that you can take full advantage of the voyage without having to go down every few minutes to check your trace and navigational plan on Adrena, on the laptop computer brought on board before leaving.

faq5
2 - What is the difference between Adrena and Optima software?

Adrena software is a navigation software. Optima is aimed for data recording and performance analysis.

3 - What do you recommand as embarked computer and as minimum configuration?

A basic desk PC is enough if it is placed in dry clean area and if it has the configuration below. You can add a specific screen designed for outside use.

Specific computers for marine environement use are also available. You can easily find them at our retailers. Here.

Configuration required :

  • Supported operating systems windows XP, VISTA, SEVEN or WINDOWS 8 (32 or 64bits).
  • Screen 800X600 minimum, 1024X768 recommended.
  • NMEA 183 connection with the instruments
  • Dedicated USB connector for the dongle
  • RS232 serial port or USB port with adapter
  • CD reader for software and Maptech charts installation
  • DVD reader for C-Map charts installation
  • Dedicated graphic memory : 256 Mo min


Optima :

  • CPU 1GHz
  • RAM 1GB
  • Hard Disk 1GB of free memory

 

OptimaPro :

  • CPU 1.5GHz
  • RAM 2GB
  • Hard Disk 2GB of free memory

 

First Range :

  • CPU 1.5GHz
  • RAM 2GB
  • Hard Disk 2 GB of free memory

 

Standard Range :

  • CPU 2GHz
  • RAM 2GB
  • Hard Disk 2.5 GB of free memory

 

Pro Range :

  • CPU 2GHz
  • RAM 2GB
  • Hard Disk 4GB of free memory

 

Regarding the connexion to the instruments, you need a NMEA interface with RS232 output or USB port with adaptor.

4 - Do you provide trainings?

Some training can be organised for one or several users. Please do not hesitate to contact us or directly the trainers you will find here.

5 - What is the difference between Adrena and TactiquePro?

The main difference concern the advanced functions you find in TactiquePro, aimed for confirmed users.

Adrena provides all the navigation functions as well for coastal racing as for windward/leeward loops. You will be able to display Grib files, numeric or graphic data. The track replay function is available as well as the competitor follow up. Please note that this last function is available for free on the demo version. You can also find the alarms and the calibration function and also the screen capture, the roadbooks and the track coloration.

To use TactiquePro, first of all you should have Adrena.

TactiquePro is going to include the transition phases during prestart, to provide more data displayed around the cartography, to set in a more realistic way the prestart area. That is to say, it is a module designed for pure competitor around three buoys or racing coastal races.

6 - What is the difference between Optima and OptimaPro?

Optima is dealing with data, their treatment and analysis.

The Optima module enables records, polar calculation, Sailect and Abaccus reading. The calibration function, the instruments data display and the trimbook functions are also included.

This advanced module analyse more accurately the data. Above the polar calculation, you can modify and compare polars. Your boat’s configuration will be set in and will provide a specific calculation for each configuration. Regarding the Sailect and the abaccus, you will be able to create and modify them. The Collect will help you with the stocking data organisation. Some managing segments functions will help you in producing accurate tests and compare precisely two segments. You can also attach your different data (tracks, sailect, abaccus, polars) to a boat : easier to manage information coming from several boats.

Please note that the association of AdrenaPro and OptimaPro (Range Pro) allow the data and segments management directly on the track, working becomes much more easier when seeing.

7 - How can I add a module to my existing configuration?

You only have to make a key request for the corresponding module in the menu help. Send it to Adrena and you will receive in return a mail with an attached file containing your activation key.

8 - What is the OFF version? And what is the difference with the desk version?

It is a version that cannot be connected to any instruments. You can load tracks, use the replay but you cannot use it while sailing.

The desk version has the same limitations than the OFF version with the particularity to be attached to a classic licence. It means that the updates should be all done at the same time. In the OFF version, the licence is completely independent.

OFF & Desk Versions are not available in the First range.

9 - If I record in continuous, is there a limit in terms of file size?

The tracks are recorded in a file named by default “date”_a, if you cretae a new track, the software is going to create a file by default “date”_b, ect…(but you can rename it).

Automatically, at midnight, a new file is created to stay with resonable file sizes.

File size (with no external variables (XDR, Deckman)) :

  • Samples of 1s : 1.6Mo by day (144Mo in 3 months)
  • Samples of 5s : 5 time less, that is to say 320Ko/day (28Mo in 3 months)
10 - How to integrate software on board ?

We are often asked for computing and electronic advices on Adrena. Soft on board environment explanation.

table-carteWhat are the PC solutions for ADRENA software

First of all, it is important your PC has the configuration required by the software :
- Windows XP or VISTA or 7.
- Screen 800X600 minimum.
- CD reader for software and Maptech charts installation
- DVD reader for C-Map charts installation

Optima software:
Processor 1 GHz recommended

RAM: 1 Go recommended.

OptimaPro module:

Processor 1,5 GHz recommended.

RAM: 2 Go recommended

Adrena software:

Processor 1 GHz recommended

RAM: 1 Go recommended.

Adrena with routing, routing pro and Tacticpro modules:

Processor 2 GHz recommended.

RAM:2 Go recommended.

AdrenaFirst software:

Processor: 1 GHz recommended.

RAM: 1 Go recommended

RoutingFirst module:

Processor 1,5 GHz recommended.

RAM: 2 Go recommended

tablet-PC You can use a basic desk laptop (if it is placed in a dry clean area) up to specific computers for marine environment use (especially for offshore racing or wet boats). According to the configurations required by ADRENA’s software, the netbooks, which are increasingly common, can be used as well. You can also get a suitable solution for PC tablets with tactile screens. Netbooks and PC tablets are also useful as they can be easily moved in the cabin. (i.e paragraph below for outside solutions).

Please do not hesitate to contact our retailers for any further information.

How Adrena software get the information from the navigation instruments and GPS ?

You need navigation instruments with NMEA interface in order to connect Adrena with your on-board instruments. Then, you have to install a RS232 connection from the exit of the navigation instruments to the PC, thanks to a RS232 output. If you don’t have a RS232 input on your computer, you can use basic or multiple converters to switch from RS232 to USB port.

Likewise, if you have several NMEA sources, you can use a multiplexer. It will bring together the NMEA sources from various navigation instruments in just one flow. This flow of information will be transmitted to your PC thanks to a RS232 output or USB port. The multiplexer can be connected to maximum 4 instruments. Please find below more information on connection diagrams : http://www.nauticom.fr/store/files/doc/Schema-connexion-multiplexeur-nmea.pdf

 

How to get Adrena software’s data on deckt?

Tacktick-MicronetIt can be very useful to have an easy access to Adrena software’sdata on the deck, during starts or races for instance. Otherwise you need to have someone stay inside or regularly go down and check data during tactic moments. To avoid this uncomfortable situation, you have several solutions, depending of the money you can spend on it, and also the equipment you already have.If you have a gyrophraphic billboard NKE or a Tacktick Micronet, you can display a part of the software’s information directly on your instruments thanks to Adrena module of information feedback.If you don’t have that kind of equipment, you can choose whether waterproof on-deck screens (remote display) (wired or not), whether an office screen in a waterproof cover, hung in the way-down, which can be an intermediary and economical solution. The last solutions are the netbooks and the PC tablets. But you have to be careful about waterproofness and quality issues in order to make information open to each member of the crew. For the outside, don’t forget to pay attention to two very important issues: waterproofness and luminosity.Other solutions might be possible according to your own situation, your specific needs, your equipment and your boat. Please don’t hesitate to contact our retailers to learn more about it and find the best solution for you.

11 - Que faire si le message « dongle absent » apparait alors que mon dongle est branché ?

dongle_absent

 

Vérifiez que votre dongle est bien branché sur un port USB de votre PC et alimenté (lumière verte allumée).

Si votre dongle est branché sur un hub (multiprise USB) ou sur une rallonge USB, débranchez-le et essayez de le connecter directement sur un port USB de l’ordinateur. Essayez à nouveau de lancer Adrena en cliquant sur le bouton « recommencer »

 

En cas d’échec ouvrez Adrena en mode « démo » avec le bouton dédié. Utilisez le menu « Outils > Réinstaller les drivers du dongle.

 

reinstaller_les_drivers

 

Suivez la procédure de réinstallation du dongle comme indiqué à l’écran. Débranchez votre dongle, patientez pendant la réinstallation et lorsque vous y êtes invité, rebranchez-le. Fermez Adrena et redémarrez votre ordinateur.

 

Si le problème persiste contactez le support technique : support@adrena.fr

12 - Quelle tablette tactile pour Adrena?

Avec l’arrivée de Windows 8 fin 2012, de plus en plus de tablettes et autres ordinateurs "hybrides" dotés d’écrans tactiles font leur apparition. Ce système d'exploitation permet d'installer Adrena directement sur ces tablettes sans recourir à l'utilisation en écran déporté.

Utilisation sur tablettes windows

Tous les logiciels de navigation ADRENA peuvent être installés sur les tablettes tactiles exploitant les systèmes Windows 8(sauf RT), seven ou XP. Depuis la version 10 un mode "tablette" permet d'améliorer le confort d'utilisation et l'ergonomie du logiciel pour une utilisation "au doigt".

 

Exemple: Samsung Ativ Smart PC

 

TableTEcran_article

 

Et avec un Ipad ou Android ?

Adrena ne peut pas être installé directement sur ces types de tablettes cependant leurs utlisation est courante en navigation dans le rôle d'écran déporté.

A l'instar des répétiteurs de centrale de navigation, un ipad ou une tablette Android peut reproduire dans le cockpit, l'écran de l'ordinateur installé à la table à carte sur lequel Adrena fonctionne. Reliés directement en WIFI, le PC et la tablette communique à l'aide d'une application comme Splashtop ou VNC. A voir  la vidéo expliquant le fonctionnement.

 

tablet-PC

 

 

 

 

Functions :

1 - Is the current integrated in the lay lines calculation?

By default, the laylines are calculated integrating the immediate current mesured by the instruments sensors (difference ground/surface).

The do not anticipate the current evolution and integrate the leeway (usually insignifiant in front of the current).

If you have the current atlas, you can force the current atlas calculation (for the laylines) with a continuous calculation regarding the tide and the boat’s position (Standard & Pro Ranges). Refer to settings>general settins>data to be calculated.

It is also possible to force manually the current. Toolbar>forcing data.

2 - In which range can I find the histo graph?

There are available in Standard & Pro Ranges.

3 - In which range can I find the calibration function?

The sensors calibration (windvane angle, speedo, compass offset) is available in all ADRENA navigation software.

4 - In which range can I find the alarms?

The alarms can be set in adrena standard software.

5 - Can I use the alarms to be waked up at preset time?

To set an alarm on time, choose the data “UTC time” (in the folder miscellaneous) then choose the condition “more than” and write the wished time. The alarm will set off every day at the specified time. Of course, you can set several alarms on the same principle (one for each vacation as an example).

You can also set off an alarm at regular intervals: choose data ‘UTC times” then choose condition “vary more than” and enter the wished time (20min as an example). The alarm will set off every 20min (until you inactivate it).

6 - How to set the right windows so they stay as I did my data choices?

Adrena’s screen is configurable.

If only use Optima, go to menu View and validate “define default settings”

Regarding Adrena, the display can be set for each phase of the race or navigation. This functions is located in the menu >Settings>Course phase settings.

7 - In the tool menu, what is the boat’s notion?

This function is available in Pro Range. It allows to group together tracks data, sailect, abaccus, configuration, tables of waves (AdrenaPro Offshore), tables of rotation for a boat in particular.

After having created and defined all of your registered boats, it is easy to switch from one to another (menu tools -> boats -> change boat).

Please note that you can also display in the same time sailect, abaccus, tracks coming from different boats – very useful to compare data or to run multi replay.

8 - I forgot to click on the record cassette. Will my data be lost?

Your data won’t be lost. Indeed, Optima is recording the data systematically since they come from GPS or from the instruments. The tape is only used to specify, when recording, that data are useful for a polar calculation.

If you have forgotten to tick the tape, you can correct the recordings:

  • go to menu “Tracks -> correct recordings” (Adrena) or “Tools -> correct recordings” (Optima).
  • select the timetable  to correct.
  • pick “Force ‘under sail’ mode"
  • click on “Run”

 

If you have forgotten to tick the tape after the navigation, you can use the same procedure by specifying  “Force ‘engine powered’ mode”.

9 - Departure : informations (time to the line...) seem to be imprecises

On a departure, it is essential to force the win, otherwise, it keeps turning around (competitors, boat movements).

If timing data are still changing, it might come from the current calculation.

Then it is recommended to force it or to choose to take it from the current atlas (“settings” -> “general settings” -> “data to be calculated”).

 

Sailect, abaccus, polars:

1 - How can I calculate polars when starting with few records?

In Optima you can define a reference polar.

In the window “load a calcul”, tick, “replace missing data by reference polar” in order to complete your calculations.

This polar can be loaded in the Optima menu directly.

 

2 - How can I create a .pol file from data in table?

The table has to be created as following:

TWA/TWS

4

5

6

7

------

------

------

40

 

 

 

 

 

 

 

45

 

 

 

 

 

 

 

60

 

 

 

 

 

 

 

75

 

 

 

 

 

 

 

------

 

 

 

 

 

 

 

------

 

 

 

 

 

 

 

------

 

 

 

 

 

 

 

The table has to begin on the first line, first column of the first sheet of your Excel file.

Save your file as text form (separator: tabulation) (*.txt)

Open your Windows explorator and select this created file. Rename the file by changing the extension .txt by .pol

Then, you can load the polar in Adrena.

3 - How can I create Sailect from an excel file?

The table has to be created as following:

TWA/TWS

2

4

6

8

10

---

---

40

Light

Light

Light

Light

Médium

 

 

50

Light

Light

Light

Light

Médium

 

 

60

Léger

Light

Light

Light

Médium

 

 

70

Code 0

Code 0

Code 0

Light

Médium

 

 

80

Code 0

Code 0

Code 0

Code 0

Médium

 

 

---

 

 

 

 

 

 

 

---

 

 

 

 

 

 

 

 

The line and column’s headings can be switched if you modify the first square in TWS/TWA.

Select the exact area in the table and copy it in the paper-press. (Ctrl-C or Edit->Copy).

Go to Optima menu -> Sailect-> Import a table.

The Sailect creation window will open as many times as you have sails or different configurations in your table.

They are created in segmented, you can draw them again in polygon form.

4 - What do you call Abaccus?

An abacus is the value of a continuum variable according to the couple TWS/TWA.This could concern the value from a captor, from the heell, or from the obvious wind.The abacuses give target values of setting. They are represented by a succession of curves, differentiated by the putting step of this value. The difference between Sailect and Abacuses is that the Sailects represent a distinct element of the boat configuration. The abacuses and the Sailects can be overlayed in creation mode or during display.

5 - Comment obtenir des données exploitables pour le calcul de polaire

En régate ou pour simuler un routage, il est indispensable de disposer de polaires de vitesses précises. Le rôle du logiciel Optima intégré à toutes nos gammes est d’utiliser les données accumulées en navigation pour définir ces courbes de performance.

 

Au fil des navigations Adrena enregistre les données en provenance des instruments du bord (position, vitesse, vent, etc…) et les stocke sous forme de traces.

 

Ces traces, pour être exploitables, doivent correspondre aux périodes de navigation à la voile en excluant les phases au moteur. Pour cela il existe deux solutions :

 

1 Lorsque vous partez naviguer, dès lors que le moteur est coupé et les voiles établies, il vous suffit de cliquer sur le bouton  pour signaler a Adrena que les données enregistrées à partir de ce moment sont exploitables. En fin de navigation avant d’affaler et de rallumer le moteur,  on clique sur le bouton à nouveau pour marquer la fin de la navigation à la voile.

 

2 Si vous n’avez pas eu le temps ou si vous avez oublié d’utiliser le bouton d’enregistrement, il est possible de revenir sur l’enregistrement pour définir les périodes de navigation intéressantes.

Pour cela, utilisez la fonction « corriger les enregistrements » qui se trouve dans le menu Optima :

 

Choisissez d'abord la ou les traces à traiter.

Pour sélectionner plusieurs traces, maintenez la touche Ctrl enfoncée pendant que vous cliquez sur les différentes traces.

 

choix_trace

 

correction_des_enrg

 

Sélectionnez la plage horaire que vous souhaitez modifier (date et heure de début, date et heure de fin)  et le type de correction que vous souhaitez apporter :

 

  • _ "Forcer le mode "marche sous voile" : spécifie que le bateau marchait à la voile pendant la plage horaire indiquée et que les données correspondant sont à prendre en compte dans les calculs de polaires.

  • _ "Forcer le mode "marche au moteur" : spécifie que le bateau marchait au moteur pendant la plage horaire indiquée et que les données correspondant ne sont pas à prendre en compte dans les calculs de polaires.

  • _ "Effacer les topages privilégiés" : supprime tous les topages privilégiés que vous avez saisis pendant la plage horaire spécifiée. Attention, cette opération est irréversible.

  • _ Forcer "mer plate", "clapot" ou "mer agitée" : spécifie l'état de la mer pendant la période indiquée.

Une fois ces choix faits, lancez l'opération avec le bouton "lancer". Le logiciel scrute alors l'ensemble des fichiers de données présents et corrige les données concernées.

 

Les traces corrigées contiennent maintenant des marqueurs permettant à Optima d’utiliser les bonnes portions de traces pour le calcul des polaires.

 

Cartography and connexions :

1 - If I already own Cmap charts…

Adrena recognize C-Map charts which are already unlocked on the PC. These charts must be unlocked by a chart license code. This one can be linked to the Adrena dongle or to an other software’s dongle. In both of case, the dongle to which charts are linked has to be plugged in the PC.

2 - Do I have to create a direct connexion with the GPS?

The GPS can be read through the NMEA output of the instruments or thanks to an independent connexion. The second solution requires an additional COM port but it offers two advantages:

  • The positions arrive directly and fast in the software as you do not have to go through the NMEA bus. Quite interesting for all transition phases and time calculation (departure).
  • You can get direct communication between Adrena and your GPS, especially to transfer waypoints or routes.
3 - Can I add a data coming from a new sensor?

All new data can be read by Adrena if it is available in a NMEA XDR sentence. To do that, go to menu Settings->General Settings-> generic data. Run the NMEA sentence reading and the software is going to detect XDR sentences. Then, you can complete them in the tool (unity, decimal numbers…). So first thing to do is to extract the new captor data a XDR NMEA sentence.

If you use “Deckman for windows” software, it is also possible to read all of the available data in this software.

4 - Installer de nouvelles cartes C-Map

Vous changez de bassin de navigation ? Vous souhaitez mettre à jour vos cartes C-Map ? Après avoir passé commande et reçu le DVD de vos nouvelles cartes, il est nécessaire de mettre à jour le programme d’installation C-Map.

 

cd_cmap

 

C-Map maintient régulièrement les cartes à jour faisant évoluer ainsi  le numéro de version de leur logiciel. Il vous faut donc changer le  programme de chargement de carte sur votre ordinateur,  le « NT/PC Selector »

 

Si le numéro de version de votre ancien logiciel C-Map est antérieur (voir le n° « release » sur le CD /DVD) vous devez désinstaller « NT/PC selector » pour bénéficier des dernières mises à jour sur votre nouvelle carte.

 

Cette opération n’efface pas les cartes déjà présentes dans votre ordinateur.

 

La désinstallation se passe en trois étapes :

 

1_ Supprimez le programme C-Map NTPC Selector avec l’outil de désinstallation de programme Windows dans le panneau de configuration.

 

2_ ouvrez le « poste de travail » (XP, Vista) ou « ordinateur » (Seven) et lancer le moteur de recherche en tapant les touches CTRL et F simultanément.

 

Recherchez le fichier « NTPCselector.mdb » situé dans :

C:\Users\user name\AppData\Local\VirtualStore\Program Files (x86)\C-MAP NT PC Selector

 

3_Supprimez-le et redémarrez votre ordinateur.

 

 

 

Votre ordinateur est prêt pour l’installation de votre nouvelle carte :

 

_ Introduisez le nouveau DVD et installez le nouveau NT/PC selector

 

_ Vous pouvez suivre la procédure habituelle pour enregistrer votre nouvelle carte (voir notice fournie avec Adrena)

 

AdrenaFirst :

1 - What are the modules and software compatible with AdrenaFirst ?

You can your AdrenaFirst software for more possibilities with:

  • RoutingFirst module: calculation of the best route – speed and/or safety - according to the weather forecasts.
  • Optima software: speed polar creation.
  • SHOM, Proudman, Winning Tides (Solent) currents
  • Vectorial currents charts (CMap MAX) or raster (MapTech)
2 - Is it possible to upgrade from AdrenaFirst to Adrena ?

Yes, there is an interlink between both software. At the time you need more functions in your software, you don’t have to buy an entire software again. You only upgrade your AdrenaFirst software into Adrena. Thanks to contact the Adrena team or one of its retailers to get the corresponding fare.

 


 

Do no hesitate to refer to software Help.

It is available:

  • - In the software, menu Help
  • - In word format on your installation CD

How to contact the Hotline?

We do not provide any phone hotline for our products. On the other hand, you are offered a free email hotline or using menu help>assistance request, or sending your mail at support@adrena.fr